Last updated: January 2026
At Molly Clothing, we want you to feel confident and happy with every purchase. Please read this Refund and Return Policy carefully before placing an order.
Eligibility for Returns
We accept returns only if all of the following conditions are met:
- The item is unused, unwashed, and unworn
- Original tags, labels, and packaging are intact
- The return request is made within 7 days of receiving the order
- Proof of purchase (order number or receipt) is provided
For hygiene and quality reasons, some items may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Innerwear or intimate apparel
- Customized or made-to-order pieces
- Items damaged due to improper use or washing
Exchanges
We allow exchanges for size or color issues, subject to availability.
- Exchange requests must be made within 7 days of delivery
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- If the requested size or color is unavailable, a refund or store credit may be offered
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Share clear photos or videos of the issue along with your order number
Once verified, we will arrange a replacement or refund at no additional cost.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable
Please note that processing time may vary depending on your payment provider.
Contact Us
For all return, exchange, or refund inquiries, please contact us with your order details:
Website: https://mollyclothing.lk/
Atelier Address:
Main Street, Gonapinuwla
Hikkaduwa, Sri Lanka
Phone: +94 76 625 5260
Email: mollyfashion.contact@gmail.com
You may also contact us through our official Facebook page.